Responsibilities Discovering hardware and software solutions Troubleshooting technical problems Identifying and repairing flaws Troubleshooting network issues Hardware and software installation and configuration Speaking with customers to quickly determine the source of their problem Providing customers with timely and accurate feedback Guiding customers through a series of steps to solve a problem Following up with clients to ensure the issue is resolved Replacing or repairing required components Assisting with the deployment of recent applications Supporting with procedural documentation Managing several cases concurrently Testing and evaluating new technologies Checking the electrical safety of equipment Qualifications Degree in computer science or information technology It is advantageous to be certified for Microsoft, Linux, or Cisco Prior experience in tech support, desktop support, or a related role Knowledge of Windows/Linux/Mac OS Working knowledge of remote desktop applications and help desk software Detail-oriented and problem-solving abilities are required Outstanding interpersonal skills Excellent written and verbal communication skills Benefits and Employment Full-time permanent position, 40 hours per week Salary: $31.00 - $46.75 per hour Required Years of Experience: 1 to 2 years #J-18808-Ljbffr

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