We’re Twig Fertility – a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today’s fertility care and deliver a better experience for one and all – both patients and employees alike. Our contemporary, thoughtfully designed clinics bring a new definition to what healthcare can look like in Canada. With our state-of-the-art IVF labs and in-house pharmacies, we offer the full range of fertility services.

Following the success of our two Toronto locations, we’re excited to expand to Vancouver — bringing our innovative, patient-first model of care to the West Coast.

As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best-in-class care requires outstanding medicine and manner. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole-person approach – all supported by state of the art equipment and a tech-enabled platform that makes accessing care easier than ever.

If you are looking to join a dynamic, passionate, and diverse team at the forefront of fertility care in Canada, let’s chat.

About the role

The Lab Director provides senior leadership for Twig’s laboratory operations across embryology, andrology, and serology. Reporting to the Chief Scientific Officer, this is a hands-on leadership role that combines team leadership, oversight of quality and compliance, and active participation at the bench.

Who we are looking for

You are an experienced laboratory leader who sets the standard for quality, safety, and an inclusive, elevated care experience across a multidisciplinary team

You build and develop high-performing teams, and you take pride in growing the people around you

You hold yourself and your lab to the highest standards of clinical excellence, backed by strong quality and compliance judgment

You can operate autonomously, make sound decisions under pressure, and adapt quickly when priorities shift

You bring outstanding communication and critical thinking skills to align your team, collaborate across departments, and drive top performance

Your responsibilities

Lead and develop the laboratory team, including staffing, training, and performance management

Oversee day-to-day laboratory operations to support quality, safety, and efficiency

Maintain laboratory quality systems and compliance with applicable regulatory and accreditation requirements

Perform clinical laboratory procedures as needed

Support continuous improvement and other initiatives as directed by the Chief Scientific Officer

Help shape the role by identifying opportunities to drive efficiency and a better experience for our clinic and patients

Additional duties may be assigned based on the needs of the laboratory and the organization.

Your experience

MSc or higher in a chemical, biological, or clinical laboratory science from an accredited educational institution

A minimum of 10+ years experience in clinical embryology, including 3+ years in a supervisory role, and including some genetic testing experience

Previous experience starting, managing, and running a laboratory

CFAS embryologist certification (preferred)

Strong understanding of laboratory quality systems and accreditation requirements

Proficiency with laboratory information systems and Google Suite

Willing to complete any certification examinations by accredited bodies within an appropriate time frame as required

Comfortable delivering bad news or sharing sensitive information

Committed to providing person-centered, LGBTQ inclusive, trauma-informed care

Detail-oriented with strong organizational skills

Why Join Twig:

Be part of a bold, compassionate team changing the fertility experience in Canada

Work at the intersection of health, technology, and human connection

Make meaningful impact every day by combining clinical excellence with empathy, innovation, and human connection

Competitive compensation, benefits, and flexibility in a mission-driven environment

At Twig we prioritize exceptional care for our patients and employees alike. Our whole-person approach to care ensures that we provide our employees with an environment that supports both physical and mental well-being.

At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others that may contribute to the further diversification of ideas.

Pay: From $140,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program

Work Location: In person