Become a Customer Service Leader at Harnois Énergies, dedicated to coaching and developing your team for outstanding customer experiences. Manage complex inquiries efficiently while fostering a supportive environment.As a vital part of the customer service department, you will be responsible for the team's overall performance and their continuous improvement. Analyze contact center metrics, supervise daily work, and increase staff capabilities through training. You'll also be involved in onboarding current employees and directly handling customer inquiries as needed.Key Responsibilities:- Oversee customer inquiries via email and phone- Analyze and resolve performance metrics with the team- Collaborate with sales and regional teams for support- Identify training needs and hire new team members- Ensure ongoing team performance evaluationsRequirements:- At least 2 years of managing a team- 5 years of customer service experience- Excellent communication and service skills- Organized and able to manage priorities- Microsoft Office proficiency requiredMake a meaningful impact in customer service at Harnois Énergies.#J-18808-Ljbffr