The Field Services Technician I will respond to IT service tickets, assist with workstation setups, and perform basic AV checks. They will also support imaging and deployments, maintain accurate ticket documentation, and follow proper inventory handling. The role requires adherence to safety protocols and client-specific guidelines.
What You Will Do
The Field Services Technician I will provide onsite and remote technical support for end users, troubleshoot and resolve common hardware and software issues, and deliver a high-quality customer-focused service experience. They will also receive, document, and close support requests, prioritize tickets, and escalated complex or unresolved issues.
Why It Might Be a Fit
The ideal candidate will have solid verbal and written communication skills, excellent customer service orientation, and the ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals. They will also have a high level of professionalism, reliability, and accountability, and be adaptable to changing technologies and priorities.
Requirements
High School Diploma or GED
CompTIA A+ certification
Google IT Support Certificate
ITIL Foundation certification
AVIXA CTS certification
JAMF, Apple Certified Support Qualified (ACSP), or MDM tools certification
📌 Field Services Technician I Toronto
🏢 Astreya
📍 Toronto
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