Elevate member engagement as a Member Service Representative with FirstOntario. Provide superior transactional sales and service while actively enhancing member needs and referrals in a supportive environment.
In this role, you will deliver prompt and courteous service to members through efficient transactional sales. Your responsibilities include recognizing cross-selling opportunities, adhering to service standards, and ensuring member satisfaction. Working closely with internal partners, you will build strong relationships while maintaining operational accuracy and efficiency.
Key Responsibilities:
• Provide accurate transactional sales and service to members
• Identify opportunities for referrals to enhance member experience




• Acknowledge member inquiries and direct them appropriately
• Ensure transaction closure with positive member interactions
• Adhere to policies and procedures for operational excellence
Requirements:
• Grade 12 or equivalent education
• Previous customer service or call center experience preferred
• Proficiency in MS Office is desirable
• Strong interpersonal and communication skills required
• Reliable internet access for potential remote shifts
Bring your commitment to exceptional service and teamwork to the FirstOntario setting.
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📌 Member Service Representative at FirstOntario (St. Catharines)
🏢 Firstontario Credit Union
📍 St. Catharines