Lead innovation in customer experience as RBC’s Director of Conversational Banking, focusing on AI-driven solutions across web and mobile platforms. Drive growth while managing a skilled team of developers and engineers.
In this leadership role, you will spearhead the technology roadmap for conversational banking at RBC, enhancing client engagement and market share. Your expertise in AI and digital transformation will be invaluable in guiding a team of Conversational Architects and developers through complicated projects. The role combines strategic insight with hands-on technical leadership.
Key Responsibilities:
Develop and execute the AI technology roadmap
Lead a team of Conversational Architects and developers
Identify recent business opportunities and strengthen partnerships
Manage the entire solution lifecycle from design to support
Establish key performance indicators for project success
Requirements:
10+ years in technology implementation or digital transformation
5+ years of leadership experience in AI development
Proven experience in delivering enterprise-level conversational AI solutions
Robust knowledge of NLP and conversational design best practices
Exceptional communication and stakeholder engagement skills
Elevate client experiences through strategic leadership and AI expertise in conversational banking at RBC.
📌 Director Of Conversational Ai At Rbc Toronto
🏢 Socket.dev
📍 Toronto
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