Enhance service delivery at a managed services provider as a Service Manager in the Greater Toronto Area. This hybrid role emphasizes leadership and operational excellence.You'll be responsible for guiding a team of Service Technicians, ensuring optimal service delivery and high client satisfaction. With over 6 years of experience in service delivery, your strategic insights will improve workflows, coaching practices, and helpdesk management. This role requires robust relationship skills and escalations management for effective client communication.Key Responsibilities:
Lead a quick-paced team of Service Technicians
Ensure SLAs are met while maintaining service quality
Optimize ticket handling and management processes
Conduct team huddles to reinforce best practices
Develop and maintain client relationshipsRequirements:
6+ years in helpdesk management within MSP
Familiarity with Datto RMM and Autotask
Proven strategic thinking and analytical skills
Experience in building team-oriented team culture
Relevant certifications like ITIL a plusBe the strategist and leader driving service excellence in this hybrid Service Manager role.#J-18808-Ljbffr

📌 Hybrid Service Manager In Greater Toronto (Canada)
🏢 Jobtailor
📍 Canada