Step into the Head of Customer Relations at Ecocert Canada in Guelph, Ontario. Lead a dedicated team and enhance the customer experience in the agri-food sector with potential work from home options. In this full time, permanent position, you will manage a 7-person team focused on customer relations for Ecocert clients.
Your responsibilities include resolving complex customer issues and enhancing operational efficiency. Engage in cross-functional collaboration and represent Ecocert at key industry events to maximize market share and satisfaction levels. Key Responsibilities:
Manage, coach, and develop a team dedicated to customer relations
Optimize the customer experience for agri-food and certification activities
Resolve complex situations with professionalism and tact
Lead continuous improvement in service quality and efficiency
Monitor customer satisfaction and performance indicators Requirements:
Proven team management and communication abilities
Expertise in customer relations and account management
Experience in certification or agri-food sectors preferred
Robust organizational skills and autonomy
Fluency in English and French required Drive customer satisfaction and operational excellence through leadership at Ecocert Canada.