Lead Aquilini Development's Customer Care team, delivering exceptional service and support to recent home buyers in British Columbia. Your leadership will enhance our customer's home ownership experience. As the Director of Customer Care, you will oversee a team focused on providing comprehensive support for all homeowner inquiries and concerns. You'll manage internal inspections, develop operating systems, and collaborate with various departments to ensure quality homes are delivered.

Your role is pivotal in elevating customer satisfaction and operational excellence. Key Responsibilities:
Collaborate effectively with development and marketing teams
Conduct quality inspections during home construction
Manage customer inquiries and resolve complaints
Oversee homeowner walkthroughs and key handovers
Train Customer Care Coordinators on qualified communication Requirements:
Minimum 5 years in customer service within real estate
At least 3 years in a management position
Solid verbal and written communication skills
Proficiency in Microsoft Office 365
Reliable vehicle for site travel Transform customer interactions and drive quality service at Aquilini Development.

📌 Director Of Customer Care At Aquilini Vancouver (Canada)
🏢 Aquilini Development
📍 Canada