Why we will love you
Customer‑focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset)
Skilled in applying Returns & Exchange policies with sound judgment, including exception handling
Strong communication and conflict‑resolution skills, able to explain policies clearly and professionally
Detail‑oriented, tech‑savvy, and effective in a quick‑paced, high‑volume setting

A day in your life with us
Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines
Resolve customer inquiries and concerns through active listening, transparent communication, and problem‑solving
Communicate decisions confidently and empathetically to ensure a positive customer experience
Process transactions accurately while maintaining inventory control and compliance
Stay informed on policy updates, product knowledge, and service performance targets
Collaborate with team members to support overall customer relations operations

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co‑workers.



We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work workplace where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co‑worker development. In addition, we offer a comprehensive Total Rewards package to all co‑workers including:
Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co‑worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

P.S. In the IKEA world, this position is officially referred to as: Customer Experience Co‑worker The starting rate/ salary for this position is 21.88 CAD

📌 Exchange & Returns Co Worker Coquitlam
🏢 IKEA Gruppe
📍 Coquitlam