Elevate your career with Hagen Group as a Customer Service Leader in Montreal, specializing in pet products. This hybrid role emphasizes exceptional service and relationship management from order to delivery. As a Senior Customer Service Representative, you will be integral in ensuring a seamless experience for customers by navigating complex inquiries and enhancing service delivery.

Your role includes collaboration with various teams and the creative use of technology to support customer interactions. Key Responsibilities:
Deliver personalized customer support through multiple channels
Oversee the order process including confirmation and delivery updates
Resolve issues related to orders and product discrepancies
Maintain accurate documentation across business platforms
Collaborate closely with internal teams to meet customer demands Requirements:
Familiarity with diverse software platforms
Solid organizational skills and attention to detail
Excellent communication skills in both French and English
Commitment to relationship-building with customers
Adaptability to evolving business needs Bring your expertise in customer service to Hagen Group, where your passion for pets and people aligns perfectly.

📌 Customer Service Leader At Hagen Group Baie D'urfe (Baie-D'Urfe)
🏢 Rolf C. Hagen
📍 Baie-D'Urfe