Join Pigment as a Renewals Manager to enhance customer retention in a quick-paced SaaS workplace. Utilize your commercial acumen to oversee the renewal lifecycle effectively. By analyzing customer health and engagement, you will proactively identify risks and strategize to mitigate potential churn.
Your partnership with internal teams—including Sales and Customer Success—will ensure alignment in approaches to customer retention and value realization. Oversee the full renewal lifecycle for multiple accounts
Proactively identify churn risks using customer data
Keep CRM updated for accurate renewal data
3+ years in SaaS renewals or customer success
Solid negotiation and customer-facing skills
Skilled at interpreting customer usage and health signals
Experienced in handling competing account priorities
Proficient with Salesforce or similar CRM tools Drive customer loyalty and satisfaction with strategic renewal management at Pigment.
📌 Customer Renewals Manager F/h Toronto
🏢 Pigment
📍 Toronto
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