Lead cutting-edge solutions with Connex Telecommunications as a Senior Manager Solution Architect. Focus on the design and implementation of AmazonConnect and agentic AI solutions while collaborating onsite and remotely.As a key player in a major Canadian financial services organization, you will define end-to-end architectures that align business needs with secure cloud-native technologies. Your responsibilities include leading workshops, assessing current integrations, and creating comprehensive solution roadmaps across various platforms.Key Responsibilities:
Design and deliver AmazonConnect CCaaS and AI architectures
Define integration patterns for contact-center platforms and CRM
Translate business objectives into technical designs




Lead solution-design sessions with key stakeholders
Create future-state architectures and implementation roadmapsRequirements:
Experience designing AmazonConnect and agentic AI solutions
Expertise in integration across contact-center and enterprise systems
Solid background in cloud architecture and systems integration
Proven stakeholder management and communication skills
Familiarity with CRM and security best practicesShape creative customer experience solutions by leveraging your architecture expertise in a hybrid work setting.#J-18808-Ljbffr

📌 Senior Solution Architect For Amazonconnect Richmond Hill
🏢 Connex Telecommunications
📍 Richmond Hill