Shape patient care at Joseph Brant Hospital as a Full time Patient Experience Specialist in Burlington, Ontario. This role is pivotal in managing and resolving patient concerns with empathy and skill.

As a vital member of the Patient Experience Office, you will report to the Director of Quality, Strategy, and Patient Experience. Your responsibilities will include facilitating effective communication between patients, staff, and physicians, while actively managing risk and implementing patient feedback systems for continuous improvement. Collaboration with the Quality team will be essential to enhance patient satisfaction.

Key Responsibilities:
• Provide exceptional service to patients and families
• Assist in resolving patient concerns and complaints
• Monitor and address risk situations proactively




• Collaborate with multidisciplinary teams for resolutions
• Support patient experience surveys and data utilization

Requirements:
• Degree in public service or health-related field
• At least five years of relevant experience
• Excellent mediation and conflict resolution skills
• Familiarity with healthcare systems and legislation
• Ability to maintain objectivity and professionalism

Drive patient-centered care and operational excellence at Joseph Brant Hospital by utilizing your expertise in patient experience management.
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📌 Full-Time Patient Experience Specialist Role (Ontario)
🏢 Joseph Brant Hospital & Foundation
📍 Ontario