International Imports & Exports Supervisor
Full Time Employee – Barrie, ON, CA

Salary Range: $70,000.00 to $85,000.00

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Reports To: Operations Manager

Job Purpose
To oversee the Imports & Exports departments and coordinate international imports through air, ocean, and rail.

Duties & Responsibilities

Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success

Live our company core values and support a well‑organized, respectful, and service‑focused work environment

Supervise import & export department staff workload and assist them with all aspects of their duties

Quote international agents and commercial clients

Arrange new freight for commercial clients

Monitor, organise & manage incoming emails to department mailbox

Track import & export shipments and arrange the necessary customs clearance & deliveries

Process charges for shipments and review any billing/charge discrepancies

Correspond with international agents and update them on their shipments and any questions regarding import to Canada

Provide direction with routing of shipments and assist team members with their routing

Provide support and communication with problem shipments

Ensure timely billing of all files

Assist other operations departments as needed

Coach, mentor, lead and develop team members to support personal growth and development I.E; fully cross‑train team members

Help resolve employee concerns, disputes and handle escalations with the support of the manager

Be an advocate for company initiatives

Participate in the development and implementation of KPI goals,



objectives, policies, and priorities of the import & export departments as per management direction

Evaluate employee performance and provide constructive feedback

Participate and complete employee appraisals

Participate in onboarding new employees as needed

External coaching opportunities and ongoing support from management will be available to support personal and professional growth

Mindset & Personality

Problem Solving: Strives to understand contributing factors and works to resolve complex situations

Team Oriented: A focus on working as a team to help achieve common company goals

Customer Service Oriented: Client focused and providing exceptional experience for our customers

Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendors

Proactive: Takes initiative and an organized approach to day‑to‑day operations as well as future needs

Initiative: Takes action and seeks new opportunities while seeing tasks through to completion

Quality of Work: Strives to eliminate errors, accurate work is a priority and seeks opportunities to improve processes

Professional & Educational Background

10+ years in transportation or freight forwarding experience required

Post Secondary education in Supply Chain Management considered an asset





Knowledgeable in CargoWise or SoluShip considered an asset

Experience working with Transportation Management Systems (TMS) and EDI Systems

Strong knowledge of Canada & USA Customs cross border practices & procedures

General knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset

Certified and knowledgeable in Transportation of Dangerous Goods (Air, Sea, Ground) considered an asset

Skills & Ability

Communication: Has good listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.

Management: Coaching and mentoring team members for professional growth

Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives.

Productivity: Manages workload, works efficiently and meets the roles goals and company objectives

Organization: Information is well organized, manages time effectively, and detail-oriented

Interpersonal Skills: Builds strong relationships and works well with others

Effort & Working Conditions
Why Join Us

Opportunity to shape client success and operational excellence in a dynamic logistics environment

Collaborative and supportive team culture with a focus on continuous improvement

Casual work setting

Engaging social activities and events throughout the year

Competitive salary and above‑standard benefits with opportunities for professional growth

Extended health benefits

Dental care

Vision care

Employee Assistance Program

Life insurance

RRSP program

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📌 International Imports & Exports Supervisor (Ontario)
🏢 Na Freight Forwarding
📍 Ontario