Description
If you thrive in a team‑oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the GDI Ainsworth team today!

Job Summary:

The Service Coordinator/Dispatcher is the initial point of contact between the customer and field personnel. Receiving calls by telephone, the Service Coordinator/Dispatcher will troubleshoot to identify the cause of the customer’s concern and, if possible, provide technical support. In the event that the Service Coordinator/Dispatcher is unable to provide assistance, the individual will efficiently schedule service work, clearly inform field personnel of the servicing work to be done, and ensure field personnel have the required information to perform the work. The Service Coordinator/Dispatcher will also record accurately and in detail all work performed by field personnel, including the outcome.

Key Responsibilities:

Monitor daily workload of all service requests to ensure the suppliers have the appropriate level of work assigned to them for completion/resolution

Receiving calls or electronic mail requests from customers for various reasons related to service, maintenance, billing, daily operations

Create work orders for requests on all incoming calls, e‑mails and complete calls

Follow up on work orders in progress and ensure customers satisfaction

Strong understanding as to how to prioritize call types and raise visibility or escalations when necessary

Responsible for following up on quotes as required and once approved, are done in timely manner

Ensure maintenances are done within 45 days from the month they are created





Daily monitoring of all work in progress

Responsible for scheduling of preventive maintenances in advance and confirming dates with the customer

Responsible for providing follow up and supportive documentation for preventative maintenances and services as completed by the field technicians, including the monitoring of timely completion of all dispatched work

Ability to manage constantly changing priorities and adapt to business needs and requirements

Assist co‑workers with day‑to‑day operations and set up schedules

Reconciling of all invoices received from suppliers

Includes administrative support for call centre on a regular basis as directed

Qualifications:

3–5+ years dispatch experience in service

Bilingual – English and French (written and spoken) is an asset

Service and customer oriented – Actively looking to help people

Ability to organize information & schedules in a structured and logical way

Ability to communicate clearly and set expectations with internal and external personnel

Written communication is also imperative and the ability to document information and instructions, so others understand the course of action taken/required

Ability to identify problems proactively and take action

Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,



conclusions or approaches to problems

Active Listening – giving full attention to what other people are saying, taking time to clarify and understand the points being made, asking questions as appropriate

Job requires being reliable, responsible, and dependable, and fulfilling obligations

Attention to Detail – Job requires being careful about detail and thorough in completing work tasks

Self‑Control – Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations

The salary range is $55,000.00 to $65,000 per year. Actual salaries will vary based on factors such as education, experience, knowledge, skills, and abilities, as well as alignment with market data. The base salary is just one component of Ainsworth’s total compensation package, which also includes additional rewards and benefits such as short‑term incentives and health insurance, among others.

Benefits

Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

Service milestones and peer recognition plus Employee Discounts and Incentives

Hybrid working models, where applicable

An inclusive organization that embraces diversity and belonging; work in a excellent team atmosphere with future potential for promotion within company

GDI Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

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📌 Service Coordinator (Quebec City)
🏢 Ainsworth
📍 Quebec City