Shape premier player interactions at Big Viking Games as the Lead VIP Engagement Strategist, intertwining player relationship management with operational excellence in a hybrid setting.This multifaceted role involves owning and evolving the VIP player program while managing direct relationships with key players of our games like YoWorld and FishWorld. You will strategize high-impact engagement initiatives, ensure quality player experiences, and lead efforts in improving retention strategies in collaboration with various teams. A robust understanding of player needs will be crucial in driving operational improvements and satisfaction.Key Responsibilities:
Manage and evolve the VIP player program effectively
Coordinate VIP events, outreach, and special experience initiatives




Analyze player behavior for proactive engagement strategies
Refine service workflows and policies in Player Services
Deliver transparent support for complex player issues and escalationsRequirements:
4+ years in player services or customer experience
Expertise in relationship management for engaged players
Robust organizational and strategic planning skills
Familiarity with service trends and support data
Ability to thrive under operational pressureEnhance player trust and satisfaction by leading VIP strategies at Big Viking Games, enriching player engagement.#J-18808-Ljbffr

📌 Lead Vip Engagement Strategy At Big Viking Games Toronto
🏢 Big Viking
📍 Toronto