Lead transformative IT service delivery with Compugen as a Senior Delivery Manager in Calgary, AB. Drive client-focused solutions, oversee operations, and enhance team performance while managing a diverse technology portfolio.This agile role requires solid leadership and technical expertise focusing on managed services and IT operations. The Senior Delivery Manager collaborates with enterprise clients, providing strategic consulting, governance, and ensuring service performance. You will leverage your extensive experience in ITSM, cloud infrastructure, and shared service desk operations to guide impactful technology transformations.Key Responsibilities:
Act as primary client contact and trusted advisor
Oversee shared service desk and IT operations delivery
Lead technical reviews and continuous service improvement
Manage cross-functional teams and vendor relationships
Drive operational maturity and transformation initiativesRequirements:
10+ years in IT operations or managed services
Robust knowledge of ITIL/ITSM frameworks
Experience with cloud platforms like Azure or AWS
Proven client consulting and leadership experience
Relevant certifications in ITIL, Azure, or PMPBring your technical acumen and strategic insight to guide Compugen's service delivery in Calgary.#J-18808-Ljbffr