Elevate customer experience as a Support Specialist I with Brex, a leading finance platform. Provide timely, personalized support remotely from Vancouver while making a real impact. At Brex, your role as a Support Specialist I involves advocating for customers and enhancing their experience with our creative products.

You will resolve inquiries via email, phone, and chat, ensuring every customer feels valued. Collaborate cross-functionally with sales, engineering, and operations to improve our offerings based on direct customer feedback. Key Responsibilities:
Resolve customer inquiries across various channels
Become an expert in Brex’s product suite
Compose thoughtful, personalized responses
Triage requests and identify customer trends
Provide actionable feedback to internal teams Requirements:
Located within greater Vancouver, BC area
Flexibility to work 8am - 5pm PST
Robust passion for customer support
Explicit communication skills for technical issues
Empathy and tact in challenging situations Be part of Brex and help shape customer success through exceptional support.

📌 Customer Support Specialist At Brex Mississauga (Canada)
🏢 Brex
📍 Canada