Elevate client outcomes with Harvey as a Customer Success Manager. Drive engagement and ensure seamless integration of our AI solutions across mid-market law firms and in-house teams. This pivotal role focuses on guiding clients through their journey, ensuring they derive maximum value from our technology.

You will be the primary contact for over 40 mid-market clients, utilizing strategic implementation, client relationship management, and performance metrics to foster satisfaction and long-term success. Designed for candidates with a deep understanding of SaaS and legal services, this role demands a results-driven mindset. Key Responsibilities:
Lead integration of Harvey into client workflows
Evangelize AI solutions and enable end users




Manage client relationships for 40+ mid-market clients
Create processes and documentation for scalability
Monitor customer health through analytics and feedback Requirements:
Experience in legal firms or SaaS organizations
Solid communication and strategic planning skills
Results-oriented with excellent prioritization abilities
Empathetic and cooperative team player
Knowledge of Salesforce and Catalyst is a plus Shape the future of qualified services with Harvey and deliver unparalleled client satisfaction.

📌 Customer Success Manager At Harvey Toronto
🏢 Harvey
📍 Toronto