Join Versaterm as the Director of Customer Success, elevating customer experiences in public safety SaaS. Prioritize value realization, engagement, and retention across all client segments. In this role, your leadership will shape how Customer Success operates, embedding engagement strategies and ensuring proactive, outcome-focused interactions with clients.

You will manage a team dedicated to improving customer adoption and driving renewals, all while collaborating closely with Sales and Product to deliver impactful services. Key Responsibilities:
Implement comprehensive strategies for customer retention
Standardize engagement processes for better outcomes
Elevate customer interactions through a multi-tier engagement model
Oversee proactive retention and renewals initiatives
Analyze performance metrics to enhance service delivery Requirements:
Bachelor's degree required
Minimum 10 years in relevant Customer Success roles
Proven experience leading and developing teams
Robust knowledge of SaaS operating principles
Public safety experience is a plus Create meaningful transformations in customer success management at Versaterm.

📌 Customer Success Director Saas Expertise Quebec (Quebec City)
🏢 Versaterm
📍 Quebec City