Support and elevate the customer journey as a Customer Experience Specialist at Relay. Engage with clients and help resolve issues through robust communication.

This position focuses on enhancing customer satisfaction by efficiently addressing inquiries via email and phone. As a part of Relay's growth, you'll collaborate with cross-functional teams to drive process improvements and initiatives that support the broader mission of empowering small businesses.

Key Responsibilities
Engage and assist customers using multiple communication channels
Establish genuine connections while troubleshooting customer needs
Work with engineering and product teams to resolve issues
Curate and maintain customer support knowledge base resources
Analyze customer interaction data for improvement strategies

Requirements
At least 1 year of experience in customer-facing roles
Explicit and effective communicator both verbally and in writing
Proactive and team-oriented approach to problem-solving
Ability to manage change and uncertainty
Customer-focused mindset with solid empathy skills

Elevate your career at Relay by utilizing your expertise and empathy to help small business owners achieve their financial goals.

📌 Customer Experience Role At Relay Calgary
🏢 Relay
📍 Calgary