Elevate your customer service career with Intact in a hybrid model.
This Claims Customer Service
Representative role combines expertise communication with effective problem-solving. As part of Intact’s growth, the new Claims Customer Service Representative will play a critical role in assisting clients with inquiries and claims. Candidates need to embody Intact’s values and excel in a fast-paced environment. The position emphasizes organizational skills and the flexibility to handle varied responsibilities while ensuring quality service. Key Responsibilities:
Act as a knowledgeable resource on insurance policies
Answer inbound claims calls and resolve inquiries
Keep accurate records of conversations and actions
Handle complex issues with clarity and empathy
Meet daily metrics while managing call volume Requirements:
Customer service and sales background preferred
Insurance experience considered an added advantage
Strong organizational and multitasking abilities
Effective communicator and relationship builder
Willing to work adaptable schedule, including weekends Make your mark at Intact by providing empathetic service, clear communication, and unwavering support for our clients.