Innovate customer engagement at Questrade Financial Group as the Director of Customer Engagement Platforms. This role, based in a hybrid work workplace, emphasizes the modernization of engagement systems through AI-driven strategies. As the Director, you will facilitate the strategic transition from outdated systems to a composable platform architecture that aligns with business growth.

Your leadership will enhance operational efficiency while leveraging agile methodologies across engineering teams. Actively manage vendor relationships to ensure optimal platform costs and stability. Key Responsibilities:
Execute a modernization strategy for engagement platforms
Manage end-to-end technology lifecycle for CRM and CIAM




Advocate for Agile practices in project delivery
Oversee vendor management and operational costs
Collaborate with key stakeholders across departments Requirements:
Bachelor’s in IT, Engineering, or similar field
Minimum 8 years of progressive technology experience
Extensive experience in customer engagement tech
Hands-on experience with cloud-native architectures
Expertise in leading diverse engineering teams Drive change and enhance customer experiences at Questrade by redefining engagement platforms.

📌 Customer Engagement Platforms Director Needed Winnipeg
🏢 Community Trust
📍 Winnipeg