Lead the General Aviation Customer Service team at Pratt & Whitney Canada in Longueuil. Oversee product performance, implement improvements, and ensure customer satisfaction in a energetic aerospace workplace. This managerial role requires a proven leader with extensive experience in customer service and team management.

You will drive initiatives to optimize service performance and act as a key interface for customer relations. Your strategies will center around complex problem-solving and enhancing service execution to meet client needs effectively. Key Responsibilities:
Drive improvements in product and service performance
Interface with customers and implement user experience enhancements
Execute long-term strategy for product line success




Manage complex issues and present updates to stakeholders
Coordinate service levels and customer agreements

Requirements:
Bachelor's degree with 10+ years of experience
Master’s degree with 7+ years of customer service experience
Proven team management and leadership capabilities
Robust project management skills
Excellent communication in both French and English

Lead the General Aviation Customer Service team at Pratt & Whitney Canada, enhancing product performance and ensuring customer satisfaction.

📌 Customer Service Manager At Pratt & Whitney Longueuil
🏢 Pratt u0026 Whitney
📍 Longueuil