Lead client services for ALS in North Vancouver with a focus on exceptional customer support and engagement. This role emphasizes optimizing client experience and account growth across North America. As the Client Service Director at ALS, you will manage the key point of contact for client inquiries and concerns.

You will develop strategies to enhance client retention and satisfaction while overseeing a team dedicated to delivering outstanding service. Additionally, your role will involve project management and collaboration with internal teams, ensuring effective communication and timely responses. Manage a team of Client Service Managers
Present management reports to regional directors
10 years of customer service experience required
Degree in Geological or Chemical Sciences preferred
Solid English communication skills required
Proven management experience in relevant fields
You'll be pivotal in elevating ALS's client relationships and service excellence across North America.

📌 Client Services Director Customer Experience Vancouver
🏢 ALS
📍 Vancouver