On behalf of our banking client, Procom is seeking an Operations Analyst. This is 18-month contract (possible extension) that works hybrid with 4 days/week at the office downtown Toronto.
Functional Responsibilities:
Manage and resolve Fixed Income settlement exceptions in CDS and CDCC
Perform daily CAD settlements for repo, pledge, bond, and safekeeping trades
Investigate and resolve cash breaks and depository breaks
Build robust relationships with all business partners locally and globally
Liaise with regional/Global Fixed Income settlement teams for efficient cross-border settlement
Identify opportunities for process improvements within areas of responsibility
Coordinate documentation of processes and ensure knowledge continuity with teammates
Identify risk in cash wire payments and escalate appropriately
Respond to emails in all team mailboxes
Manage individual and team request
Cross train on all settlement desks to add depth for team coverage during staff vacations and absences
Ad hoc requests (audit confirmations, answering queries)
Attend team meetings
Be involved with serviced businesses internal to the bank and external vendors/providers
MUST-HAVE Hard Skills:
1+ years of experience within customer service in terms of settlements, fixed income products
MS Office Basic knowledge – Excel
SOFT SKILLS
Robust communication skills (written and verbal)
Solid time management, priority management skills
Attention to detail and someone who is a self-starter and adaptable
NICE-TO-HAVE
Canadian Depository System
Education related to fixed income or bonds
Knowledge of what bonds are, principal values etc.
Banking or financial institution experience
CSC certification
📌 Business Analyst Settlements, Fixed Income Products Toronto
🏢 Procom
📍 Toronto
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