Elevate your career as a Hardware Support Engineer within the Global Applications & Support team, focusing on Grid Automation. Your mission will be to provide exceptional Level 3 product support and drive technical excellence.In this influential role, you will lead customer technical support initiatives, addressing both current and prospective client needs. This position requires a deep understanding of hardware and firmware technologies, as well as significant interaction with clients. You will also work on defect investigations and collaborate with other teams to ensure consistent product quality.Key Responsibilities:
Provide advanced technical support for hardware products
Address customer issues and generate detailed reports




Lead meetings and perform site visits for troubleshooting
Create and execute tests for effective problem resolution
Collaborate with R&D; on design enhancementsRequirements:
Bachelor’s Degree in Engineering with a focus on Electrical Engineering
At least 7 years of relevant experience in hardware
Willing to travel globally up to 20%
Proficient communication skills, with English fluency
Ability to manage various support responsibilities at onceDrive innovation and excel in delivering top-tier support in the field of Grid Automation.#J-18808-Ljbffr

📌 Hardware Support Engineer Grid Automation Markham
🏢 CB1173 GEPR Energy Canada
📍 Markham