Elevate customer success as a Strategic Vendor Partner Manager with Intuit. In this transformative role, you'll drive large-scale operational excellence and forge impactful partnerships.As a Principal-level expert in Vendor Partner Management, you will influence strategic enhancements across high-priority customer alliances. Responsibilities include managing vendor relationships, driving KPI performance, and guiding cross-functional initiatives. You'll be a vital connector, ensuring excellence in service delivery while shaping our partnership model.Key Responsibilities:
Lead key vendor/BPO relationships for operational excellence
Own performance metrics like CSAT and Issue Resolution
Conduct insightful Weekly and Monthly Business Reviews




Monitor real-time staffing delivery against plans
Act as a point of escalation for internal stakeholdersRequirements:
Over 10 years in Vendor Partner Management or similar fields
Proven success with performance management and stakeholder development
Robust background in contact center KPIs
Experience in change management for service delivery
Bachelor’s degree required; MBA preferredBecomea crucial leader driving excellence across Intuit's vendor partnerships.#J-18808-Ljbffr

📌 Strategic Vendor Partner Manager At Intuit Toronto (Canada)
🏢 Intuit
📍 Canada