Join Intuit as a Principal Vendor Partner Manager, leading high-impact partnerships in a quick-paced setting. Leverage your expertise to shape and enhance customer success outcomes.In this pivotal role, your strategic insights will drive excellence across multiple vendor relationships. With over 10 years of experience in Vendor Partner Management or similar fields, you will influence both operational and service improvements. Your capability to synthesize complex data will support high-stakes decision-making and performance accountability.Key Responsibilities:
Lead strategic initiatives for high-impact vendor relationships
Own key performance indicators including CSAT and AHT
Facilitate and analyze Weekly and Monthly Business Reviews
Collaborate with WFM to maintain staffing levels
Act as the primary advocate for internal stakeholdersRequirements:
10+ years of leadership in related fields
Proven record in managing BPO/vendor partnerships
Knowledge of contact center KPIs
Solid analytical and storytelling ability
Bachelor's degree required; MBA preferredDrive impactful change and service innovation through your leadership at Intuit.#J-18808-Ljbffr

📌 Strategic Vendor Partner Manager Role Toronto (Canada)
🏢 Intuit
📍 Canada