Elevate your career with Brex as a Servicing Collections Associate in Vancouver. Focus on B2B stakeholder management, negotiating collections, and supporting payment operations in a hybrid work setting. This crucial role in Brex's Operations team involves managing outstanding funds within our Servicing Collections function.

You will collaborate with Customer Experience, Underwriting, Sales, and Risk teams to enhance customer repayment strategies, particularly during delinquency scenarios. Leverage your problem-solving skills to support various departments and propose improvements to collection processes. Key Responsibilities:
Comply with Servicing SOPs for timely payment plan execution
Collaborate with internal teams on collection strategies




Suggest improvements to optimize recovery rates
Support Underwriting and Finance teams with negotiation insights
Analyze escalated repayment scenarios across systems Requirements:
1+ years in a customer-facing role
Robust problem-solving and communication skills
Multitasking ability in a rapid-paced setting
Proficient in Microsoft Office and Google Apps
Familiarity with Salesforce Service Cloud and Excel functions Utilize your skills in problem resolution, negotiation, and data analysis to drive Brex's mission forward.

📌 Brex Servicing Collections Associate Vancouver
🏢 Triwill Group
📍 Vancouver