Become a vital part of The Nationwide Group as a bilingual Customer Service Agent in French and English. Provide exceptional service in appraisal request management while ensuring timely updates and compliance.

This Customer Service

Agent role will connect closely with lenders, brokers, and appraisers. You’ll be responsible for managing the appraisal process using the NAS platform and ensuring adherence to Service-Level Agreements. Solid communication and problem-solving skills are essential as you handle high-volume inquiries and collaborate with cross-functional teams. Key Responsibilities:
Review and process appraisal requests using NAS platform
Communicate status updates to lenders and appraisers




Ensure compliance with department policies and SLA requirements
Coordinate with management on timely request completion
Respond to issues and escalate priority matters Requirements:
Bilingual in French and English
Experience in customer service and conflict resolution
Robust oral and written communication skills
Familiarity with appraisal processes and guidelines
Ability to meet department metrics and performance targets Bring your bilingual skills and customer-focused approach to excel as a Customer Service Agent at TNG.

📌 Bilingual Customer Service Agent Tng Markham (Canada)
🏢 The Nationwide Group
📍 Canada