Empower clients at Aramark as a Bilingual Client Services & Systems Support Specialist in Mississauga, ON. Utilize your technical skills and passion for customer service to enhance user experiences. In this three-year experience role, you will provide first-level support and training to users, ensuring smooth navigation of proprietary platforms.
Responsibilities include troubleshooting user issues, maintaining database integrity, and contributing to quality assurance efforts during system upgrades. Your expertise will directly impact user adoption and overall client satisfaction. Key Responsibilities:
Provide first-level support to internal and external users
Deliver user training via multiple channels
Maintain database accuracy and manage user profiles
Collaborate with IT on system enhancements
Monitor and analyze user activity metrics Requirements:
Minimum three years in IT help desk or customer service
Solid attention to detail for database management
Excellent written and oral communication skills
Bilingual proficiency in English and French
Familiarity with Microsoft Office and video-editing software Make a real difference in client engagement and systems usage with your bilingual skills at Aramark.