Elevate your career at Fiserv as a Bilingual Client Success Specialist, focusing on onboarding and supporting Clover POS solutions. Help clients seamlessly adapt to recent technologies every day. In this in office role, you will assist clients in configuring Clover Point-of-Sale systems, addressing setup issues, and ensuring a smooth transition.
With a focus on training and implementation support, your expertise will empower businesses to maximize their payment solutions. You will also document client interactions and escalate issues to maintain service quality. Key Responsibilities:
Support Clover client onboarding and hardware installation
Configure business settings like inventory and payment options
Serve as a point of contact for onboarding inquiries
Document client setup details and troubleshooting activities
Coordinate with internal teams to resolve client issues Requirements:
2+ years in client onboarding for payment technology
Experience in configuring merchant system settings
Proficient in troubleshooting hardware issues
Familiarity with CRM for documenting interactions
Robust skills in Microsoft Excel for reporting Utilize your bilingual skills and technical expertise to foster client success at Fiserv.