Join Manulife as a Bilingual Annuity Service Specialist, assisting clients through expert service in English and French. Handle transactions, inquiries, and ensure quick resolutions in a fully remote role. This position requires you to manage complex annuity transactions, support internal partners, and resolve escalated cases swiftly.

You'll provide vital information about the Verification of Annuitant Program and Client Confirmation Program. Maintaining productivity within established service level agreements (SLAs) is essential for success in this role. Key Responsibilities:
Execute complex transactions in annuity systems
Process customer-directed changes and requests
Respond to inquiries through various communication methods
Update back-office systems accurately and promptly
Support call center teams with first-call resolution Requirements:
Bilingual in French and English is mandatory
Proven customer service experience on calls
Administrative background in financial services
Robust analytical and problem-solving skills
Ability to manage competing deadlines effectively Utilize your bilingual skills and customer service expertise to excel with Manulife's Annuity products.

📌 Bilingual Annuity Specialist At Manulife Quebec City
🏢 Manulife Financial
📍 Quebec City