The Support Specialist is responsible for managing the resolution of problems in a timely manner, including recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution. The role requires experience and understanding of the I.S. workplace, including supporting end-users for PC or server applications and hardware.
What You Will Do
Provide first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware. Troubleshoot and resolve client issues on both a proactive and reactive basis.
Why It Might Be a Fit
Excellent communication and customer service skills, initiative, and ability to adapt to rapid changes in procedures and processes in a dynamic setting are required. Bilingual (French) is required.
Requirements
Excellent communication and customer service skills
Excellent troubleshooting and diagnostic skills
Working knowledge of PCs and Windows operating systems
Working knowledge of Active Directory, and DOS command line functionality
Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and how they are applied to client/server applications
Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV)
Experienced with remote access software (VPN, Microsoft Terminal Services)
Experience with ServiceNow Call Tracking database
Valid driver’s license
Bilingual (French)
Advantages
Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
📌 Bilingual Technical Support Agent Richmond Hill
🏢 Staples
📍 Richmond Hill
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.