Position Responsibilities
Manage an assigned portfolio of customer accounts, building relationships via phone and email.
Resolve past-due balances by identifying root causes and partnering with customers on payment solutions.
Maintain accurate account records, documenting collection activity and customer interactions.
Collaborate with Cash Applications, Credit, Customer Service and Sales teams to reduce aging and minimize bad debt.
Identify opportunities to improve processes and enhance the customer experience.
Minimum Requirements
High school diploma or equivalent.
Bachelor’s degree preferred.
Bilingual (English / French) - fluent in both verbal and written forms.
1+ years of collections, accounts receivable or customer service experience preferred.
Working knowledge of Microsoft Word and Excel.
Solid communication skills with a customer-focused, solution-oriented mindset.
Benefits
Company-paid extended health coverage and RRSP with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers qualified continuing education.
Employee Perks
On-site café, outdoor patio and first-class fitness center.
Monthly employee-appreciation events.
Opportunities for community involvement.
Best-in-class, clean, contemporary facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace.
All positions are on-site.
Uline is an Equal Opportunity Employer
LI-MK2
LI-TOR001