Lead the charge as a Senior Manager of Contact Centers with Reliance, ensuring operational excellence and fostering a culture of continuous improvement. Drive innovation and enhance customer experience in a cooperative team workplace.
Reliance is seeking a Senior Manager for its Contact Centers to oversee daily operations and enhance service delivery. You will implement operational improvements and drive technology adoption, collaborating with cross-functional teams and ensuring continuous development of leaders. This role offers a unique prospect to influence customer satisfaction and operational effectiveness.
Key Responsibilities:



- Oversee daily contact center operations and internal teams - Implement continuous improvement and innovation initiatives - Foster leadership development through coaching and mentorship - Manage relationships with vendors and key stakeholders - Own customer escalations and operational outcomes
Requirements: - 8–12+ years in contact center leadership roles - Proven success in multisite and outsourced operations - Solid analytical and communication skills - Proficiency with Microsoft Office applications - Familiarity with NiCE CCaaS and CRM systems
Leverage your expertise in managing complex operations and enhancing team effectiveness with Reliance, a leader in home services.#J-18808-Ljbffr

📌 Contact Center Senior Manager At Reliance Winnipeg (Canada)
🏢 Reliance Home Comfort
📍 Canada