Become an Operational Customer Solutions Specialist at Purolator, enhancing customer satisfaction through impactful solutions. This role emphasizes operational improvement aligned with business objectives.
Reporting to the Manager of Customer Solutions, your mission is to identify and implement customer-oriented strategies that boost service effectiveness. Utilize data-driven insights to address customer concerns and operational challenges while fostering collaboration among stakeholders.
Key Responsibilities:
Conduct customer experience analysis for improved performance
Develop and implement operational solutions aligned with priorities
Design reporting solutions based on performance objectives
Engage as a liaison among Sales, Operations,
and client needs
Provide coaching on best practices and continuous improvement
Requirements:
Bachelor's degree in relevant discipline
Minimum of 7 years in operations or customer experience sector
Expertise in Lean principles and performance measurement
Experience with business intelligence tools
Robust analytical and problem-solving abilities
Foster cross-functional collaboration and enhance operational excellence with cutting-edge solutions at Purolator.
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