We are recruiting an Account Director on behalf of a global enterprise software provider supporting the higher education and research sector. This role focuses on managing and growing a portfolio of existing customer accounts, primarily across Canada, with some responsibility for accounts in the United States and South Africa. It is well suited to someone who enjoys long-term relationship management, customer engagement, and sustainable account development.

What you’ll be doing
Manage and develop trusted relationships with key customer stakeholders
Act as the main point of contact for assigned accounts
Support renewals and identify cross-sell prospects aligned to customer needs
Work closely with Customer Success, Sales, and Marketing teams to ensure a consistent customer experience
Contribute to tenders, pricing discussions, and proposals when required
Participate in customer events, webinars, and user groups
Maintain accurate account records and pipeline information using CRM tools

What we’re looking for




Experience in account management or customer-facing roles (SaaS, enterprise software, higher education, or research sectors preferred)
Strong communication and relationship-building skills
A practical, solutions-focused approach to account growth
Comfortable working collaboratively across teams and time zones
Experience using CRM systems
Willingness to travel periodically for customer meetings and events
French language skills are an asset

Location & package
Location: Toronto or surrounding area
Salary: CAD $60,000 – $85,000 base + quarterly commission
Pension plan, extended health perks, and 16 days paid vacation
Occasional travel, including approximately two visits per year to the UK

If you’re interested in a relationship‑led account role within a reliable, international technology environment, we’d like to hear from you.

📌 Account Director Toronto
🏢 Blue Astral Consulting
📍 Toronto