Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

The Opportunity
We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims. Are you a customer focused individual looking to take the next step in their career? Come join our team!

What You’ll Do

Interpret insurance contracts, resolve policy coverages, and establish/adjust reserves in accordance with corporate guidelines

Handle Accident Benefits claims according to individual authority, knowledge, and expertise

Acquire investigative reports, independent medical examinations, statements from insureds/witnesses, and other specialists as required

Educate customers and providers on any new auto reform changes

Ensure adherence to internal policies and quality standards (Compliance & Governance)

Actively coordinate customers’ functional recovery, ensuring treatment goals are monitored

Assist in resolving claims issues related to legislation interpretation and settlement negotiations

Ensure service levels and quality standards are met by approved specialists

Educate insureds about the Premiere Healthcare Network

Attend and actively participate in training and file clinic sessions

What You’ll Bring

College Diploma / Associate Degree or similar experience





2+ years of Accident Benefits and/or Casualty insurance claims handling experience is preferred

Prior case management experience (e.g., WCB/LTD or clinic setting) is an asset

Post‑secondary education (College Diploma or Bachelor’s Degree) in a related field

CIP or working toward CIP is required for licensing

Excellent customer service skills

Excellent communication skills

Ability to learn and adapt in a fast‑paced environment

Strong organizational skills

Ability to work within various computer programs, databases, and software

What You’ll Get

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities

Outstanding Career Development opportunities

We’ll support your professional development education

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid versatile work model

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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📌 Junior/Intermediate Accident Benefits Advisor (Alberta)
🏢 Aviva Canada
📍 Alberta