Perks of working at ManagePoint Work from home with flex hours
paid time off for appointments
Paid day off on your birthday
Your choice of laptop and company paid smart phone
Yearly Bonuses based on individual and company performance
Annual Wellness Benefit of $600
About the role In this position you will be an escalation point on the ManagePoint team and responsible for deploying IT projects while reporting directly to the owner. This position will give you the ability to improve and strengthen on your skills and experience while also having direct input into projects, budgeting, and planning for ManagePoint and/ or our clients.
What you'll do You will be responsible for handling calls to the Service Desk on occasion and acting as an escalation point, triaging client issues or questions, and resolving or escalating them to vendors as required. You will also assist in leading IT Solution Architecture and Design as well as Quoting these solutions as IT Projects. You will also assist in the staging, configuration, deployment, and support of these Projects. The successful candidate will also get to explore the field through on-site visits or service calls to client sites and assist in project implementation and rollouts such as new IT infrastructure builds, process improvement or implementation, security and surveillance projects, and on occasion assist with IT budgeting for ManagePoint and/ or our clients on a regular and recurring basis.



We are growing steadily which is the driving force behind the addition of this role and look to create an setting for all who choose to work here to feel included and rewarded for their contributions as well as grow with the company.
Qualifications 10+ years experience working in the IT Industry or IT Service Provider
Ability to prioritize and resolve IT problems quickly and efficiently
Install/ Support/ Maintain PCs and peripheral devices
Architect and Install Server Solutions for various sizes of client requirements
Windows, Linux, and Mac OS Knowledge
Proficient with Security such as Encryption and MFA
Strong Customer Service and Empathy skills
Demonstrated Communication Skills both Oral and Written
Strong understanding of Active Directory and Group Policy
Familiar with additional Server roles such as DNS, DHCP, File & Print Server, Radius/ NPS
Strong understanding of VMware, Proxmox, Hyper‑V Virtualization
Strong Understanding of Networks (Wired and Wireless)
Proficient with Microsoft Office, SharePoint, OneDrive, and Teams
G License and access to reliable transportation
Participate in Weekly On Call Rotation
Additional Qualifications Microsoft Certifications
Strong Understanding of Routing Protocols
Firewall best practices and troubleshooting
Linux OS such as Ubuntu, Redhat, CentOS
CCNA or CCNP capable
VoIP technology and use cases
Database Creation, Management, Scripting
The pay range for this role is:
75,000 - 100,000 CAD per year (Head Office)

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📌 Senior Technical Analyst (Ontario)
🏢 ManagePoint Technologies
📍 Ontario