About the Role
We are seeking an experienced Senior AWS Cloud & Amazon Connect Solutions Engineer with 10+ years of software development and delivery experience and strong expertise in designing, implementing, and supporting AWS-based contact center solutions. The ideal candidate will possess deep knowledge of Amazon Connect, cloud infrastructure, automation, DevOps, security, and API integrations, with experience delivering large-scale, mission-critical solutions.
Responsibilities
Design, build, deploy, and support scalable cloud environments and digital products on AWS.
Implement and maintain Amazon Connect contact center solutions including Call/Queue Flows, Agent Experience, Call Recording, Contact Lens, Metrics, and CTR analytics.
Manage AWS production environments, ensuring availability, performance, security, and scalability.
Develop and automate deployments using CI/CD pipelines and Infrastructure as Code (CloudFormation).
Implement cloud security best practices including IAM, encryption, network security, and access controls.
Design and maintain monitoring, logging, and operational automation frameworks.
Build and integrate APIs and support IVR and workflow implementations.
Produce technical documentation, architecture artifacts, and system design specifications.
Evaluate emerging technologies and recommend architecture and process improvements.
Collaborate with stakeholders and provide technical leadership across complex projects.
Qualifications
10+ years of software development and technical delivery experience.




5+ years of hands-on AWS experience with services including:
Amazon Connect, Lambda, API Gateway, Lex, CLI, Pinpoint, Polly, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Aurora, Redshift, EC2, VPC, ELB, Auto Scaling, IAM, CloudWatch, CloudTrail, ActiveMQ, Amplify, and related services.
Extensive experience implementing Amazon Connect contact center solutions.
5+ years of contact center implementation experience.
Solid knowledge of IVR and workflow technologies.
Experience with AWS SDK, AWS CLI, CloudFormation, and IAM security best practices.
Experience with monitoring and logging tools such as CloudWatch and CloudTrail.
Expertise in CI/CD pipelines and DevOps tools including GitLab, Jenkins, Maven, Git, Ansible, Chef, and Puppet.
Experience with scripting and programming languages such as Python, Bash, Java, JavaScript, Node.js, and PHP.
Experience with API design and integration.
Knowledge of Linux environments (CentOS, Ubuntu, CoreOS) and modern web technologies.
Experience with Docker and container-based virtualization.
Strong understanding of web architecture, security standards, and best practices.
Experience creating technical documentation and system design models.
Proven ability to implement metrics, monitoring, and operational automation.
Preferred Skills
Public Sector/OPS experience.
Knowledge of Public Sector Enterprise Architecture, SDLC methodologies, gating processes, and project frameworks.
Experience delivering large and complex IT projects within government or public sector environments.

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📌 Senior AWS Cloud & Amazon Connect Solutions Engineer (Ontario)
🏢 Socket.dev
📍 Ontario