Job Description Posted Thursday, July 30, 2026 at 4:00 AM
Shinhan Bank Canada (SHBC) is part of the global Shinhan Financial Group, one of South Korea's leading financial institutions. At SHBC, we provide a full range of financial services including everyday banking, mortgages and loans - delivered with deep local expertise and global insight.
Join a workplace where your contributions are valued and your professional development supported. At SHBC, you'll be part of a collaborative culture where every voice matters and your efforts directly impact the communities we serve.
Business Strategy drives the Bank's high-level plans for achieving its vision, prioritizing objectives, competing successfully, optimizing financial performance, and attaining sustainable growth with its business model. The department is also responsible for leading and executing the Bank's overall sales and business strategy, with direct oversight of the Bank's sales organization, including Business Relationship Management (BRM) and branch banking operations.
The Associate, Business Strategy supports the department in its efforts to effectively drive business growth, strengthen sales performance, and oversee sales KPI management and performance monitoring to ensure alignment with the Bank's strategic objectives and business priorities.
Key Responsibilities & Accountabilities Provide support and reporting on detailed financial and operating metrics including KPI, multi-channel campaign and promotions, etc across the depository and loan functions
Provide support and reporting on bank's annual budget: application, execution, allocation and reporting
Conduct research with the aim of analyzing customer, products, and the market for retail planning
Provide active compliance support in maintaining the department’s Policies and Procedures for alignment with the changing applicable rules (Bank Act, CPA, FCAC, etc.)
Communication with third party vendors on retail support (CPA, BMO, CIBC, etc.)
Monitoring, analyzing,



and planning for the performance of customer-facing platforms such as Branch, internet banking and mobile app
Contribute in the department’s various project management involvement that impacts customer experience
Plan and facilitate Customer Satisfaction activities and events
Bank website’s central email box management
Update and revise products and services brochures
Actively participate in executing corporate-wide events and initiatives
Assist Manager/Senior Advisor & Analyst duties with ad-hoc tasks as needed
Job Requirements Work Experience Requirements: 1 to 2 years of experience
Branch work experience is preferred
Effective and efficient communication skills in writing and verbal, analytical thinking are essential
Able to quickly comprehend instructions, independently prioritize tasks/workloads, take initiative to complete given assignments/projects accurately while deadlines are met
Ability to work well as a team player and independently; proactive and flexible; adaptable to change
Proficient in MS Office Suites and a quick learner for business-related systems and programs
Legally eligible to work in Canada
Knowledge & Skills Knowledge of Administration processes, practices and procedures
Risk, compliance and audit mindset
Adaptability & Flexibility
Learning mindset (Continuous learning)
Collaboration & Teamwork
Effective interactive communication
Initiative
Innovativeness
Information/ Data seeking
Attention to detail and quality
At Shinhan Bank Canada, we are committed to creating and maintaining a diverse, inclusive and accessible workplace. We believe that a cooperative and diverse team strengthens our organization and reflects the communities we proudly serve. You will be supported and empowered to realize your full potential as we work together to shape the future of banking. Our recruitment process is designed to be fair and inclusive. If you require accommodation at any stage of the hiring process, please let us know - we will work with you to meet your needs.
Only candidates selected for an interview will be contacted.

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📌 Associate, Business Strategy (Ontario)
🏢 Shinhan Bank Canada
📍 Ontario