McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Location Field based position located near Montreal, QC
Job Summary A Field Service Technician is responsible for the installation, configuration, maintenance, troubleshooting and repair of customer systems and equipment (hardware and software). This work may be performed on-site or off-site and may involve coordinating and collaborating with other support teams or third parties. These duties will generally be performed in an assigned region, but may be required anywhere in Canada and will include travel, after-hours work and weekend duties.
Specific Responsibilities Act as service representative for specific customers
Member of the On-Call schedule
Perform Preventive Maintenance
Accountable for customer satisfaction
Maintain and manage equipment and parts in order to execute service requests in a timely manner
Maintain your inventory up to date
Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis
Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites
Complete all administrative and reporting requirements, including all mandatory Training
Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed
Participate in the set-up of commercial showcase events as required




Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance
Foster a culture of excellence and customer-first service relationship
Act in accordance with McKesson Canada's LeadRX and ICARE
Position Qualifications Electronic, Robotics or Electro-mechanic college degree.
2 years + of experience in a Field Service Technician position
Demonstrate leadership and maintain higher customer satisfaction standards
Experience with pneumatic and robotics systems, troubleshooting and repair an asset.
Experience with complex electronic control systems, troubleshooting and repair an asset.
Experience in healthcare or pharmaceutical industry is an asset.
Experience with Hospital Automation and healthcare automation is an asset.
Capacity to learn and understand the functions of McKesson APS equipment and apply learnings
Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds
Relevant front line, field based technical customer service work experience a clear asset
Good written and verbal communication skills
Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner
Demonstrate a Customer First, team-oriented, positive attitude
Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.
Ability to work independently in the field
Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner
Perfectly bilingual, both written and spoken




Must have and keep a valid driving license
Employee will be using his own vehicle.
Working Conditions Position requires frequent travel within a region and occasionally anywhere within Canada.
Availability after hours and weekends for on call support and installations as required (frequent)
Depending on location, home based job opportunity
Must be physically able to move large boxes and equipment weighing up to 30Kg as well as perform installation work in cabinetry and elevated spaces as needed.
The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States.
Therefore, he/she must be proficient in spoken and written English.
Please note that the number of positions requiring English language skills has been limited where possible.
Pay Our Base Pay Range for this position $63,100 - $105,100
Compensation Details We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Equal Employment Opportunity McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.
For additional information on McKesson’s full Equal Employment Chance policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

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📌 Technicien de terrain bilingue (Équipement d'automatisation)/ Bilingual Field Service Technician - A (Quebec City)
🏢 McKesson’s Corporate
📍 Quebec City