Become an integral part of Drax’s IT Services as an IT Service Desk Analyst in Prince George, BC. Deliver exceptional customer support while managing IT service requests and incidents efficiently.

As an IT Service Desk Analyst at Drax, you will play a critical role in ensuring that IT services align with organizational goals. You will resolve incidents in a timely manner while collaborating with internal teams and third-party suppliers. Your expertise in desktop hardware, networking, and productivity tools will be vital in maintaining a seamless IT workplace.

Key Responsibilities:
• Resolve incidents per Service Level Agreements (SLAs)
• Assess and fulfill service requests promptly
• Identify underlying problems for continuous improvement




• Collaborate with IT functions and suppliers for successful outcomes
• Manage application landscape availability and performance

Requirements:
• Proficient in network configurations and MS Office Suite
• Experienced with Windows 10/11 and VoIP technologies
• Knowledge of Active Directory and Office 365
• Familiar with SCCM, Autopilot, and encryption technologies
• Understanding of ITIL principles and root cause analysis

Support Drax's commitment to a sustainable energy future by delivering high-quality IT services.
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📌 IT Service Desk Analyst at Drax (British Columbia)
🏢 Socket.dev
📍 British Columbia