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Customer Service Representative Recreation Centre Posting Id 3421
Department Community Services
Division Recreation and Culture Services
Section Marketing and Administration
Job Grade SEA35 Grade 03
Rate of Pay $58,506.00- $68,816.00Annual
Job Type Permanent Full Time
Employee Group SEA
Replacement/New Position Replacement for Existing Vacancy
Posting Type Internal and External
Posting Date 08/06/2026
Application Deadline 08/20/2026
Position Summary Reporting to the Coordinator of Community Centre Services, the Customer Service Representative is responsible for providing secretarial and reception services for the Community Centre including providing information to the public, processing program registrations, facility bookings, and facility admissions.
Key Duties and Responsibilities Greet customers and handle all inquires pertaining to community services while maintaining exceptional customer service
Receive payments for registrations, memberships, programs, products and services
Respond to telephone and counter inquiries, providing accurate and timely information to the public, program participants and staff, and keyboarding of correspondence
Open, sort, distribute facility mail and post office boxes
Follow and reinforce all policies and procedures as outlined, and update staff on new policies and procedures
Participate in the training of part-time reception and part-time pool supervisors on opening and closing office procedures
Resolve and follow up on any errors that occur as well as customer conflicts
Inputting program registrations
Processing program registrations, processing facility bookings, selling garbage tags, processing facility admissions
Process rentals, birthday parties, wedding photos, pool and ice rental payments and documentation
Print and distribute class lists and attendance sheets
Update and maintain Archives (files) and prepare files for offsite storage




Complete daily cash summary report and prepare daily deposits for pick up
Provide secretarial and administrative support, including typing correspondence, creating meetings and taking minutes for meetings
Prepare a variety of documentation and statistical information using Excel, Word and ActiveNet
Education and Experience High School Diploma, plus additional courses in secretarial studies or office administration
First Aid and CPR certifications an asset
Minimum1 year of related work experience in an office environment
Required Skills/Knowledge Well-developed secretarial and keyboard skills with a thorough working knowledge of MS Word, MS Excel and ActiveNet and/or the CLASS system
Ability to multitask in a rapid paced setting
Team player that possesses strong organization and communication skills, as well as, the ability to prioritize tasks
Ability to provide excellent customer service in a patient and qualified manner is essential
Experienced to independently resolve problems and issues under minimal supervision
Demonstrates good judgment and makes sound decisions
Shows commitment to personal growth, development, and leadership opportunities
Shares new ideas and challenges the status quo
Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
Takes initiative to participate in a culture of learning, mentoring, and sharing
Demonstrate the City’s corporate values of care, collaboration, courage and service
Demonstrates personal leadership
Builds people and culture
Cultivates open communication
Shapes the future
Navigates and leads through complexity and change
We thank all candidates for their interest, however, only those under consideration will be contacted.
TheCity of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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📌 Customer Service Representative Recreation Centre (Ontario)
🏢 City of Richmond Hill
📍 Ontario