Elevate travel experiences as a Destination Specialist with Air Canada Vacations in Montreal or Mississauga. Oversee operations, ensure service excellence, and engage travelers with immersive destination knowledge.
As a Destination Specialist at Air Canada Vacations, your passion for travel will shine. With at least two years of industry experience, you'll monitor service quality, train local teams, and foster solid supplier relationships. The role requires regular international travel and emphasizes collaboration with various departments to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
• Oversee service quality and operational excellence at ACV destinations
• Develop and train local teams in service delivery standards
• Manage supplier relationships and oversee crisis management efforts
• Conduct operational assessments and service audits regularly
• Implement service improvement initiatives based on customer feedback
Requirements:
• Diploma in Tourism or equivalent experience
• Minimum 2 years in travel industry or tour operations
• Strong analytical and communication skills
• Proficient in Microsoft Office and reporting tools
• Bilingual in French and English; Spanish is an asset
Create unforgettable travel memories by partnering with airlines, customers, and suppliers as a Destination Specialist with Air Canada Vacations.
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