Elevate student engagement as an Enrolment Services Coordinator at Ontario Tech for a limited term. Emphasizing customer service, you will support admissions and financial aid through various communication channels.
This limited-term role involves providing excellent service to prospective and current students, managing enrolment data, and assisting with retention goals. You'll leverage your interpersonal skills to handle inquiries and troubleshoot issues in admissions and student accounts, maintaining collaboration with various departments. Your expertise will enhance the overall student experience while ensuring accurate record-keeping.
Key Responsibilities:
• Support student inquiries through email, phone, and chat
• Analyze OSAP files and assist with applications
• Resolve registration and payment issues
• Generate key student documentation and reports
• Communicate program details to prospective students
Requirements:
• 1-3 years in high-volume customer service
• Degree in business, human resources, or communications preferred
• Advanced proficiency in Microsoft Office and related software
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively
Maximize your impact at Ontario Tech as a pivotal contact point for students.
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