Title: Software Developer - CRM - Intermediate
Position Type: Contract
Duration: 120 days
Must Haves Oracle Siebel CRM testing experience is a must
5+ years of experience with Siebel technical configuration / development / integration
3+ year of development and testing experience of Siebel integration with Adobe AEM , J2EE etc.
Experience working on Siebel Test Automation is an asset
Nice to have Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset
Experience with Transfer Payments would be an asset
Description Responsibilities Required to translate technical systems specifications into working, tested CRM applications.
This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including tec
General Skills Experience in programming and analysis; specialized CRM software package support at the specified experience level Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
Experience in structured methodologies for the development, design, implementation and maintenance of applications
Experience in design, code, test, debug and document applications
Experience in the use of object and/or third generation language development tools
Experience in one or more programming languages
Experience in application design, latest design patterns, deployment and troubleshooting
Experience with relational and hierarchical database technologies
Experience in the use of information retrieval packages using query languages
Experience with one or more communications protocols
Experience in structured methodologies for the design, development, implementation and maintenance of applications
Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills




A team player with a track record for meeting deadlines CRM Software Development Skills Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools Experience with middleware and gateways
Expertise in specific tools for CRM software development
Knowledge and experience with programming Internet-ready applications
Knowledge and experience in rapid application development (RAD) methodologies
Knowledge and understanding of Information Management principles, concepts, policies and practices
Experience with middleware and gateways
Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
Ability to provide post-implementation support and resolve any post-implementation technical issues
Experience conducting design walkthrough sessions with project team
Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
Ability to provide user and system documentation as required
Skills Experience and Skill Set Requirements Technical Solution and Development Skills- 40 % At least 3+ years of experience designing solutions with Oracle Siebel CRM or Adobe AEM technologies
Experience with developing business design documents, functional & non- functional requirements
Experience with developing high level application flows to support the business requirements.
Experience in creating detailed process flows, developing high-level screen designs that map steps within a process to actual views in software solutions
Experience with solutions and designs with user experience and accessibility (WCAG/AODA)
Experience conducting user research and usability testing
Experience developing user personas and user journey maps




Experience analyzing user feedback and designing solutions to address user issues and pain points
Experience creating wire frames and high-fidelity mockups with UI prototyping software such as Figma or Adobe XD
Experience researching and applying industry best practices
Demonstrated experience in developing use cases (business/system), identifying and documenting business rules
Demonstrated experience with the creation and analytical process of business requirement documents
Demonstrated experience in identifying risk and providing solutions
Demonstrated experience with creating quality assurance plan and writing test cases
Demonstrated experience with change management methodologies
3+ years of experience in Siebel, or Adobe AEM Solution implementation
Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)
Demonstrated experience in creating and updating business architecture artefacts
Demonstrated experience with rational unified process (RUP)
Experience in developing application view visibility and CRUD (create, read, update, delete) matrix
Experience with developing application screen mock-ups and screen flows; translating screen design and workflows into Wireframes and our prototype
Soft Skills - 20% Strong communication skills; both written and verbal
Ability to develop and present new ideas and conceptualize new approaches and solutions
Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
Demonstrated ability to work effectively with functional and technical teams
Demonstrated ability to participate in a large team and work closely with other individual team members
Proven analytical skills and systematic problem solving
Solid ability to work under pressure, work with aggressive timelines, and be adaptive to change
Demonstrated ability to work well and communicate effectively with clients, bridging client business requirements to technical team
Public Sector Experience - 5% Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
Experience with ensuring that corporate QA standards are followed and maintained would be an asset.

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📌 Software Developer - CRM - Intermediate (Ontario)
🏢 DCM INFOTECH
📍 Ontario